Hospitality & Tourism
The Travel Consultant programme is a structured professional vocational training programme designed in alignment with professional standards, customer service procedures, travel industry operations, and real workplace practice. The programme develops practical professional competence in travel planning, itinerary preparation, reservation coordination, documentation handling, client communication, risk awareness, and service quality control. Training is organised into progressive blocks that combine classroom theory, guided exercises, supervised practical work, and formal assessment. The programme supports the development of professional judgement, safe and compliant working practices, and documented competence suitable for institutional use, employer review, and external or international verification through published programme information.
Individuals seeking formal vocational qualification and documented competence in travel consultancy, itinerary planning, and client travel service coordination.
Practitioners with practical experience who want to systematise skills, close competence gaps, and validate professional capability through structured training and assessment.
Employees of travel agencies, hospitality providers, tour operators, and service companies who require documented proof of competence for career development, compliance, tender participation, or professional progression.
Apply occupational safety, data protection, and professional conduct requirements in travel consultancy activities.
Identify client travel needs and prepare appropriate travel proposals based on destination, budget, schedule, and service conditions.
Interpret travel documentation, booking conditions, fare rules, visa information, insurance terms, and supplier policies relevant to client service.
Use reservation systems, supplier resources, and service documentation accurately for itinerary preparation and booking coordination.
Prepare complete travel itineraries, quotations, client instructions, and service confirmations in accordance with quality standards.
Identify booking discrepancies, service risks, and non-conformities, and take corrective action in line with workplace procedures.
Communicate effectively with clients, supervisors, colleagues, and suppliers using professional service language and accurate information.
Complete service records, booking files, client notes, and supporting documentation required for operational control and verification.
Instructional time
Total: 480 academic hours (Theory 180, Practice 240, Independent study 40, Final assessment 20).
Issued documents
Assessment
Assessment includes continuous evaluation through tests, case tasks, and practical assignments, review of workshop and service simulation performance, and a final practical examination based on a realistic travel consultancy scenario.
Prerequisites
Basic literacy and numeracy, readiness for practical training, ability to communicate responsibly with clients and colleagues, and willingness to follow occupational safety, data handling, and service quality requirements. Prior professional experience is not mandatory.
Training format
Competence-based vocational training delivered through classroom theory, supervised practical workshops, guided exercises, reservation and itinerary tasks, customer service simulations, case-based technical assignments, and formal assessment.