Hospitality & Tourism
The Tourism Specialist programme is a structured vocational training programme designed in alignment with professional standards, customer service requirements, workplace procedures, and real tourism industry practice. The programme develops practical professional competence in tourism operations, client communication, itinerary preparation, destination guidance, reservation handling, documentation, and service coordination, while strengthening professional judgement, safe working practices, and responsibility for service quality. Training is organised into progressive learning blocks that combine classroom study, supervised practical work, guided technical tasks, and formal assessment, and the published programme structure supports institutional transparency, external review, and international verification of learning outcomes and curriculum content.
Individuals seeking formal vocational qualification and documented competence in tourism services, travel operations, and destination support.
Practitioners with practical experience who want to systematise skills, close competence gaps, and validate professional capability through structured training and assessment.
Employees of tourism companies, travel agencies, hospitality providers, and visitor services who require documented proof of competence for career development, compliance, tender participation, or professional progression.
Apply occupational safety, data handling, and professional conduct requirements in tourism service environments.
Interpret tourism-related service information, travel documentation requirements, schedules, tariffs, and supplier conditions.
Use reservation procedures, office tools, and communication channels correctly for tourism operations and customer support.
Prepare itineraries, travel proposals, and tourism service packages in accordance with client needs, budget limits, and service standards.
Coordinate bookings, confirmations, changes, and service arrangements with clients, partners, and service providers.
Identify service discrepancies, booking errors, customer complaints, and operational non-conformities, and apply corrective actions.
Maintain service records, transaction documentation, itineraries, and communication logs accurately and in an auditable format.
Communicate effectively with supervisors, colleagues, clients, and visitors while maintaining service ethics and quality standards.
Instructional time
Total: 480 academic hours (Theory 180, Practice 240, Independent study 40, Final assessment 20).
Issued documents
Assessment
Assessment includes continuous evaluation through tests, structured practical tasks, workshop and simulation performance, documentation review, and a final practical examination designed to confirm professional competence against programme requirements.
Prerequisites
Applicants are expected to have basic literacy and numeracy, readiness for organised practical training, and the ability to follow occupational safety, communication, and service quality requirements. Prior professional experience in tourism is not mandatory.
Training format
Competence-based vocational training delivered through classroom theory, supervised practical workshops, guided exercises, itinerary planning tasks, reservation and documentation practice, customer communication simulations, and formal assessment.