Information Technology & Digital Professions
The IT Support Specialist programme is a structured professional vocational training programme aligned with professional standards, workplace procedures, and real industry practice in technical support services. The programme develops practical professional competence in user support, workstation configuration, operating system maintenance, network connectivity, troubleshooting, service documentation, and safe handling of equipment and information. Training is organised into progressive blocks that combine classroom theory, supervised practical work, guided technical exercises, and formal assessment. The programme is suitable for both individuals entering the profession through structured training and practitioners seeking to systematise and validate existing competence, and it is documented in a form suitable for institutional publication, verification, and external or international review.
Individuals seeking formal vocational qualification and documented competence in IT support services.
Practitioners with practical experience who want to systematise skills, close competence gaps, and validate professional capability through structured training and assessment.
Employees of companies and service providers who require documented proof of competence for career development, compliance, service quality, or professional progression.
Apply occupational safety, electrical safety, ergonomics, and information security requirements during IT support work.
Interpret service requests, technical documentation, equipment specifications, and internal support procedures.
Prepare, configure, and maintain user workstations, peripheral devices, and standard software environments according to workplace requirements.
Diagnose common hardware, software, and connectivity problems and implement appropriate corrective actions within the scope of support procedures.
Use help desk tools, remote support utilities, and ticket management procedures to provide effective user support.
Install, update, and verify operating systems, drivers, business applications, and security utilities in accordance with service standards.
Document incidents, work performed, test results, and escalation actions accurately and in line with organisational requirements.
Communicate professionally with users, supervisors, and colleagues while maintaining service quality, confidentiality, and workplace discipline.
Instructional time
Total: 480 academic hours (Theory 180, Practice 240, Independent study 40, Final assessment 20).
Issued documents
Assessment
Assessment includes continuous evaluation through tests and practical tasks, observation of workshop performance, review of service documentation, and a final practical examination demonstrating professional competence against programme requirements.
Prerequisites
Basic literacy and numeracy, readiness for practical training, ability to follow occupational safety and information security requirements, and readiness to work with computer equipment and service documentation. Prior professional experience is not mandatory.
Training format
Competence-based vocational training delivered through classroom theory, supervised practical workshops, guided exercises, technical support tasks, simulated service scenarios, and formal assessment.