Hospitality & Tourism
This programme is a structured vocational training programme designed to prepare competent housekeeping specialists for professional work in hotels and accommodation facilities in accordance with professional standards, workplace procedures, hygiene requirements, and real industry practice. The programme develops practical occupational skills, professional judgement, safe working habits, and service-oriented conduct through progressive training blocks that combine classroom theory, supervised practical work, guided exercises, technical tasks, and formal assessment. It is suitable for individuals seeking documented professional competence as well as practitioners wishing to systematise and validate existing skills, and it supports institutional, external, and international verification through clearly published programme information, curriculum content, and learning outcomes.
Individuals seeking formal vocational qualification and documented competence in hotel housekeeping and accommodation cleaning operations.
Practitioners with practical experience who want to systematise skills, close competence gaps, and validate professional capability through structured training and assessment.
Employees of hotels, guest houses, cleaning contractors, and service providers who require documented proof of competence for career development, compliance, quality assurance, or professional progression.
Apply occupational safety, hygiene, infection prevention, and chemical handling requirements in hotel housekeeping operations.
Interpret room status information, cleaning schedules, service instructions, and workplace documentation used in accommodation facilities.
Select and use cleaning agents, tools, equipment, linen, and guest room supplies correctly according to surface type, hygiene needs, and manufacturer instructions.
Perform guest room cleaning, bathroom sanitation, bed making, replenishment, and public area maintenance according to service quality standards.
Identify defects, damage, missing items, and non-conformities, and report them in accordance with workplace procedures.
Carry out laundry handling, linen separation, storage, and stock control tasks in line with hospitality service requirements.
Complete checklists, shift records, and housekeeping reports accurately and communicate effectively with supervisors, colleagues, and service departments.
Organise work efficiently within time standards while maintaining guest privacy, professional conduct, and consistent service quality.
Instructional time
Total: 480 academic hours (Theory 140, Practice 280, Independent study 40, Final assessment 20).
Issued documents
Assessment
Assessment includes continuous evaluation through tests, practical tasks, workshop performance, compliance with hygiene and safety requirements, completion of workplace documentation, and a final practical examination.
Prerequisites
Basic literacy and numeracy, readiness for practical training in hospitality environments, ability to follow occupational safety and hygiene requirements, and willingness to maintain professional conduct. Prior experience is not mandatory.
Training format
Competence-based vocational training delivered through classroom theory, supervised practical workshops, guided exercises, technical tasks, workplace simulation, and formal assessment.